top of page
Gradient

/ SHIPPING POLICY

/ PICK UP SERVICE

Shipping is provided through the lowest cost courier. 

Remote Locations: Please note that shipping rates to remote areas (Northern territories or remote postal codes) may incur higher fees or longer delivery times.

Processing times: Most orders are processed within 1-3 business days. You will receive a tracking number once your order has shipped. Or an email with pick up instructions.

​

​

PO Boxes ship with Canada Post.  This is the only courier that will deliver to PO Boxes, please select the correct shipping rate.

We Ship within Canada only at this time.  

We are located in Windsor, Ontario Canada.  

​

Free Shipping Policy (Ontario and Quebec Only)

We’re excited to offer Free Shipping on orders of $100 or more traveling to Ontario and Quebec.

Please review the following conditions:

  • Order Minimum: Your order total must be at least $100 to qualify.

  • Exclusions: Bulk hay products are not eligible for free shipping due to their size and weight.

  • Delivery Restrictions: Free shipping is not available to PO Boxes. A physical Canadian street address is required.

  • Carriers & Transit Time: Orders that qualify will ship with the carrier and method of our choice. Delivery times may vary depending on your location.

  • Additional Charges: Please note that customers in certain remote or rural areas may be subject to additional surcharges. If this applies, we’ll contact you before shipping your order. ​

​​​​​​​​​​

​

​

​

Local Pickup: Windsor residents can select "Local Pickup" at checkout to skip shipping fees. Pickup instructions will be emailed after your order is ready.

/SHIPPING TO USA

 

​

​

Important Shipping Update for U.S. Customers
Starting August 29, 2025, shipments from Canada to the U.S. are now subject to extra fees, paperwork and taxes. At this time there is a pause on shipments to the US.

I appreciate your understanding and will update the shipping policy as things change. 

​

Care and Storage Guide for Forage and Toys
 

​

Forage Blends & Edible Treats

  • Keep it Cool: Store in a cool, dry place away from direct sunlight. Sunlight can bleach the nutrients out of dried flowers and herbs.

  • Airtight is Best: Once opened, keep forage in an airtight container or a sealed glass jar to maintain crunch and aroma.

  • Watch for Humidity: Natural products can absorb moisture. Avoid storing near a stove or in a damp basement.

 Boxed Hay

  • Let it Breathe: Unlike forage, hay actually likes a little airflow! If you keep it in the box, keep the top slightly open or poke a few air holes.

  • Check the Temp: Store hay off the ground (on a shelf or pallet) to prevent moisture from the floor seeping in.

  • Natural Variation: Since  hay is a natural product, you may see slight color changes between seasons—this is normal and a sign of a truly fresh, un-processed product!

Handmade Toys

  • Safety First: Inspect toys daily. If wood is chewed down to a sharp point or a string becomes loose, it’s time to remove it and replace it with a fresh one.

  •  If a toy gets wet (from a water bowl) let it dry completely in the sun before giving it back to your pet to prevent bacteria growth. 

  • A Note on Colour: We use 100% natural fruit juices to colour our handmade toys. Because these are natural pigments and contain no chemical fixatives, you may notice slight fading over time or minor discoloration if the toy gets wet (e.g., in a water bowl). 

bottom of page