/ SHIPPING POLICY
/ PICK UP SERVICE
Shipping is provided through the lowest cost courier.
Remote Locations and bulk items: Please note that shipping rates to remote areas (Northern territories or remote postal codes) may incur higher fees or longer delivery times.
Shipping for bulk items are higher than the shipping quote provided and you will be contacted with a shipping quote.
Processing times: Most orders are processed within 1-3 business days. You will receive a tracking number once your order has shipped. Or an email with pick up instructions.
PO Boxes ship with Canada Post. This is the only courier that will deliver to PO Boxes, please select the correct shipping rate.
We Ship within Canada only at this time.
We are located in Windsor, Ontario Canada.
Local Pickup: Windsor residents can select "Local Pickup" at checkout to skip shipping fees. Pickup instructions will be emailed after your order is ready.
/SHIPPING TO USA
Important Shipping Update for U.S. Customers
Starting August 29, 2025, shipments from Canada to the U.S. are now subject to extra fees, paperwork and taxes. At this time there is a pause on shipments to the US.
I appreciate your understanding and will update the shipping policy as things change.
Care and Storage Guide for Forage and Toys
Forage Blends & Edible Treats
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Keep it Cool: Store in a cool, dry place.
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Airtight is Best: Once opened, keep forage in an airtight container or a sealed glass jar to maintain freshness
Boxed Hay
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Let it Breathe: hay actually likes a little airflow! If you keep it in the box, keep the top slightly open or poke a few air holes. Do not store in a plastic tote with a lid.
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Natural Variation: Since hay is a natural product, you may see slight color changes between seasons. this is normal and a sign of a truly fresh, un-processed product!
Handmade Toys
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Safety First: Inspect toys daily. If wood is chewed down to a sharp point or a string becomes loose, it’s time to remove it and replace it with a fresh one
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A Note on Colour: We use 100% natural fruit juices to colour our handmade toys. Because these are natural pigments and contain no preservatives, you may notice slight fading over time or minor discoloration if the toy gets wet (e.g., in a water bowl).
